To cope with the ever evolving working conditions we find ourselves in, many retailers have had to come up with alternative methods of servicing customers. In some cases, this has meant closing call centres and enabling remote working for the call centre agents, not something that most organisations would have even considered 12 months ago.
The PCI council have published an interesting Blog article on the main challenges and security considerations for those that find themselves in this position. We have been assisting our clients with this challenge too and have also been conducting additional security checks, such as MS Office hardening and VPN testing. We like the advice that the PCI SSC give but always remind folks that the standard is only a baseline for security....there is always more that you can do to protect your assets.
PCI SSC is dedicated to providing necessary guidance to the payments industry during evolving circumstances related to COVID-19. The current climate is forcing more global organizations to a remote-work model.